Complaint Policy

It is our policy to respond to all customer complaints, disputes, and issues immediately, to take each complaint seriously, to investigate each complaint however small it is, and to take remedial actions swiftly.  As soon as a complaint is received, it is documented. The complaint is sent directly to management to take action. 

We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending, and civil rights laws.